client resources

Our team is distributed across North America, allowing us to work across multiple time zones for seamless collaboration. We also work with international clients and are flexible in coordinating schedules to ensure effective communication and project alignment, no matter where you're located.

Arctic Leaf specializes in digital strategy, UX/UI design, e-commerce development, content marketing, email and SMS marketing, social media marketing, branding, and paid media management.

We have extensive experience across various industries, including e-commerce, health & wellness, SaaS, supplements, lifestyle brands, and more.

We focus on increasing revenue, improving customer engagement, and driving long-term growth through strategic marketing, innovative design, and targeted customer acquisition.

You can get started by reaching out through our contact form, scheduling a consultation, or directly contacting our team to discuss your project goals.

The onboarding process typically involves an initial discovery call, a detailed project proposal outlining scope and timelines, an onboarding meeting with your dedicated account team, and transparent communication about next steps and deliverables.

We will work with you to define clear project goals and once a project is complete will do a thorough review using analytics and user research to ensure the goals were met. For our retainer clients we act as business partners, doing business reviews and charting out the next period with recommendations and strategy, as well as reviewing how well the previous changes performed. Our reputation is staked on our effectiveness so we take care to learn and grow with you.

Monthly retainer hours do not roll over. For annual retainers (flex hours), hours can be distributed across the retained period but must be used within the pre-paid timeframe.

QA hours are typically charged at half the project standard rate. For more details on our rates and packages, please see https://www.arcticleaf.com/rates/ or contact us directly.

For our retainer clients we require 3 business days for the first 4 hours of a request, and 1 additional business day for every extra 4 hours. For example, an 8-hour request requires 4 business days before work can start.

We typically allocate 4 production hours per day.

We do not have a cap on hours requested within a month, however, if time exceeds your retainer cap we will not be able to guarantee the delivery timeline does not continue into the next month. For example, an 80-hour request would need at least one month’s notice. Contact your account manager for detailed timelines.

We work with Shopify, BigCommerce, Miva, and custom headless commerce solutions tailored to your needs.

Yes! Whether you need a brand-new site or a full-scale redesign, we create high-converting, user-friendly experiences aligned with best practices and current trends.

Yes, we use many different preview methods throughout the course of your project to ensure you are able to navigate and sign off on all work before it is live for customers.

If you are an existing client, you will have an assigned Account Manager who can intake any request and coordinate with you on your needs, you can also reach out to our support team at support@arcticleaf.com. If you are a prospective client you may use our website's contact us form, we would love to hear from you!

We offer comprehensive content marketing services, including blog creation, website copywriting, product description pages (PDPs), email and SMS campaigns, social media management, and content strategy consulting.

We track key performance indicators (KPIs) such as organic traffic growth, customer engagement, lead generation, conversion rates, and campaign ROI.

We specialize in personalized, automated, and data-driven campaigns designed to increase engagement, retention, and revenue through targeted messaging.

We work with a variety of email and SMS marketing platforms, including Klaviyo, HubSpot, Mailchimp, Omnisend, Attentive, Salesforce, Bloomreach, Listrak, Yotpo, and more. If you are looking to change platforms, our team will recommend the best platform based on your specific needs, goals, and tech stack.

We manage a variety of paid media channels, including Google Ads, Meta (Facebook and Instagram) Ads, Amazon advertising, Pinterest, TikTok, and LinkedIn advertising.

We conduct in-depth market research, audience analysis, and competitor benchmarking while continuously testing and optimizing campaigns for the best results.

We specialize in Instagram, Facebook, TikTok, LinkedIn, Pinterest, and YouTube, tailoring strategies to your brand’s audience and goals.

Yes! We can handle comment responses, audience engagement, brand monitoring, and encouraging meaningful interactions to grow your community.

We use AI as a tool to help streamline brainstorming and outlining, but all of our marketing copy is written and refined by a skilled human copywriter. This ensures that the final product reflects our expertise and understanding of your brand’s unique voice and needs.

No, once you have paid for your designs they are yours! We will package up and share any assets and files we make for you.

A lot! Our team never moves from design into development until you are happy with the designs and fully understand the full scope of the designs. We achieve this in a few different ways: - Holding design workshop sessions with our clients where we can review designs and collaborate on changes - Creating video walkthroughs of the designs you can share with stakeholders to show the full scope of a feature. These are great for more complex user journeys with a lot of nuance. - Creating true to life prototypes you can interact with and leave comments on.

Our creative team is held to extremely high standards and between the 6 team members we have over 55 years of design experience. There is a rigorous onboarding period for new designers to ensure we maintain quality, and design review is a team effort. No designs go out the door unless it has been reviewed by a senior designer or the creative director. On top of this we are dedicated to staying at the cutting edge of design best practices, with a focus on e-commerce UX so our team is Baymard Research Institute certified as E-commerce UX practitioners.

Yes, unless you prefer we don't. Most of our clients welcome the efficiency gains and budget reductions we are able to achieve using AI. There are several blogs on the site detailing different ways we incorporate AI in our workflows, and we are dedicated to staying ahead of the curve with our practices to offer our clients the best experience.

Our process includes brand discovery, competitor analysis, messaging workshops, visual identity development, brand guidelines creation, and strategy alignment to ensure consistent brand representation.

Yes, everything we produce belongs to you and we will make sure to provide a full package of assets and documents in formats that work for your business use cases

We work with you to fully discover the brand before we start making any visuals to make sure we are aligned on the vision. Then as design is an iterative process we build in revisions and collaborative workshops into the process. Our goal is to create a brand that you love and works for your business, and we will keep iterating until we get there. Also, our team has years of experience creating and updating brands across a wide variety of verticals.