Role Overview

Job Title: Account Manager
Reports to: Production Director
Type: Full Time (hourly)
Salary Range: $28.64/hr to $36.07/hr ($59,000 to $75,000 annually)
Benefits: Full (see below)

Arctic Leaf Inc. is a US and Canadian-based UI/UX design and development agency that specializes in E-Commerce and web-based application services. Our bottom-of-the-funnel focus separates us from other agencies in the market. We are looking for an addition to the team who is flexible and enjoys working with others in a team-oriented environment.

The ideal candidate will possess the desire to assist in this growth and collaborate on different trends to identify key strengths and opportunities.

Our E-Commerce team works with store owners daily, often taking them from the beginning phases of a new website refresh through launch! This team is looking for people in the retail sphere, B2B and B2C experience is a must! Some of our clients are looking to open their first store online and need someone to help break down the lingo, while other clients are already established brands that have been around the block and process millions in online revenue.

Our Web & Mobile Apps team works with clients on the nitty-gritty details, they have a strong understanding of how web and mobile applications work, they spend the time getting to know it inside and out! Our Account Managers take the time to work with our production team on looking to the horizon for updates and potential errors.

This is a full-time position. They would work closely with other members of the account management team as well as the production team.

NOTE: 2-5 year commitment preferred.

Benefits & Perks

• World-class training and resources.
• Mature business process framework and infrastructure so that you can hone in on your own skills and what you do best.
• The position includes paid time off. PTO accrues and is made available after successful completion of the probationary period.
• The position includes health benefits, which are made available after 90 days.
• RRSP matching contribution available after 6 months of employment.

NOTE: Starting pay varies depending on experience.

Responsibilities

• Liaising with clients in order to identify their needs.
• Dealing with client requests.
• Preparing billing for clients at the end of each month.
• Communicating client priorities to other team members.
• Maintaining a good understanding of clients and their business strategies.
• Acting as the first point of contact for company clients.
• Organizing teleconference and in-person meetings.
• Monitoring tasks and ensuring that task descriptions are filled out correctly.
• Following up with clients and team members to ensure that the project progresses.
• Managing projects and their deliverables.

Necessary Skills

• Excellent communication skills, both written and verbal.
• The ability to generate ideas.
• The ability to prioritize and manage several tasks at once.
• An excellent understanding of client care.
• The ability to work effectively with deadlines.
• Good motivational skills.
• The ability to solve problems as they arise.
• Good organizational skills.
• Good administrative skills.
• Ability to work independently and as part of a team.
• Excellent attention to detail.

Required Experience

• Excellent interpersonal skills and ability to work effectively on a fast-paced team.
• Well organized with the ability to multi-task, prioritize projects, work within short time frames, and meet deadlines.
• Self-starter and detail-oriented; able to work independently.
• Demonstrate a good understanding of the job.
• Customer service experience.
• Strong English written and verbal communication skills.

Preferred Experience

• 1-3 years of experience in account management preferred.
• Desire to gain a commanding knowledge in the digital agency world.

Education Requirements

• College or university degree in Business, Marketing or related field preferred.
• High school diploma required.